Help centre
Guides and answers for using Synapse Chat. Can't find what you need? Email support@synapsechat.app.
Getting started
What Synapse Chat is, who it is for, and how to think about it.
- What is Synapse Chat?Synapse Chat is secure, verified messaging built for Australian clinical professionals to coordinate care between trusted colleagues.
- Who can join Synapse Chat?Synapse Chat is for verified Australian clinical professionals: AHPRA-registered practitioners, plus eligible support staff who join through sponsored verification.
- Pricing and accessJoining the Synapse Chat waitlist is free and verification costs nothing. Pricing for the app itself will be announced before launch.
- Waitlist and launchSynapse Chat is pre-launch. How to sign up for the waitlist at synapsechat.app, how applications are reviewed, and how early access opens.
Verification
How membership is verified and what it means to be in a trusted network.
Security & privacy
Encryption, key custody, Australian hosting, and de-identified use.
- How Synapse protects your dataSynapse Chat encrypts your data in transit and at rest, hosts it on Australian infrastructure, and verifies every member before they can join.
- Encryption and key custodyHow Synapse Chat encrypts data, why it is not end-to-end encrypted, and what it means that Synapse holds the keys for legal-hold purposes.
- De-identified by defaultSynapse Chat is for de-identified clinical communication only. Use references like "Bay 3" or "List 2, case 4", never identifiable patient information.
- How to de-identify a messageA five-step method for writing a clinical message that your team can act on but a stranger cannot resolve to a patient. One locator, one pointer, chart for everything else.
Account
Managing your profile, access, and what happens to your data.
Troubleshooting
Resolving common issues and getting help.