Terms of Service

Who we are

Synapse Chat is based in Queensland, Australia (“Synapse Chat”, “we”, “us”, “our”).

Eligibility

To use the Service, you must:

• Be at least 18 years of age;
• Be a registered or otherwise verifiable clinical professional practising in Australia (for example, a doctor, nurse, allied health professional, or other registered health practitioner);
• Pass our manual identity verification process; and
• Have the legal capacity to enter into a binding agreement.

We reserve the right to refuse, suspend, or revoke access to any account at our discretion, including where we are unable to verify your credentials or where we believe these Terms have been breached.

Account responsibilities

You are responsible for:

• Providing accurate, current, and complete information during sign-up and verification;
• Keeping your login credentials and device secure;
• All activity that occurs under your account; and
• Notifying us promptly if you suspect unauthorised access to your account.

Acceptable use

You agree to use the Service only for lawful, legitimate clinical communication. You will not:

• Impersonate another person or misrepresent your clinical role or credentials;
• Share identifiable patient information beyond what is reasonably required for the communication and is permitted under applicable privacy and clinical governance standards;
• Use the Service to provide formal clinical records, prescriptions, or other regulated health documentation that requires a dedicated clinical system;
• Harass, threaten, or harm another user;
• Upload or share unlawful, infringing, or harmful content;
• Attempt to access, probe, or interfere with the Service’s infrastructure, other users’ accounts, or the underlying security mechanisms;
• Use the Service for commercial solicitation, spam, or any purpose not directly related to clinical communication;
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.

Identity verification

Every account is manually reviewed by our team before access is granted. By submitting verification information, you confirm it is accurate and that you have the right to provide it. We may contact you to request additional information at any time.

Communications and content

You retain ownership of the messages and content you send through the Service. By using the Service, you grant us a limited, non-exclusive licence to transmit, store, and process that content solely for the purpose of operating the Service.

Messages are end-to-end encrypted. We do not read your message content and cannot recover it on your behalf.

The Service is not a clinical record system

Synapse Chat is a secure messaging tool. It is not designed for, and must not be used as, a substitute for an electronic medical record (EMR), practice management system, prescription system, or any other clinical record-keeping platform. You remain responsible for maintaining proper clinical records in accordance with your professional and regulatory obligations.

Nothing on the Service constitutes medical advice from Synapse Chat. Any clinical decision-making remains the responsibility of the treating clinician.

Service availability

We aim to keep the Service available, secure, and performant, but we do not guarantee uninterrupted access. The Service may be unavailable from time to time due to maintenance, updates, or events beyond our control.

Disclaimers and limitation of liability

To the maximum extent permitted by law, the Service is provided “as is” without warranties of any kind. We do not warrant that the Service will be uninterrupted, error-free, or meet any specific clinical or operational requirement.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service is limited to the amount you have paid us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits any rights you have under the Australian Consumer Law that cannot lawfully be excluded.

Suspension and termination

You may delete your account at any time from within the app. We may suspend or terminate your access where we reasonably believe you have breached these Terms, where required by law, or where continued access poses a risk to other users or the Service.

On termination, your right to use the Service ends. Provisions that are intended by their nature to survive termination will continue to apply.

Changes to these Terms

We may update these Terms from time to time. Where changes are material, we will provide reasonable notice through the app or by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Governing law

These Terms are governed by the laws of Queensland, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of Queensland in connection with any dispute arising out of these Terms or the Service.

Contact

Questions about these Terms? Contact us at mike@synapsechat.app.